Can't Connect Social Channel
Can't connect a social channel? If a social channel won't connect, run through this checklist before reaching out for support. 1. Make sure you have admin permissions Most platforms require you to be an admin (or equivalent) on the page or account you're trying to connect. If you're not: Ask the page admin to update your permissions, or Ask the admin to log in directly during the connection flow 2. Enable browser pop-ups Authentication runs through pop-up windows. If your bFew readersPublishing Failed
A scheduled post failed to publish — what to do If a post in your Planner shows Failed, here's how to fix it. Quick checks Open the failed post on the Planner. Read the error message — it's shown at the top of the post. The error usually points directly at the cause. Common ones below. Common causes & fixes Token expired Symptom: error mentions "authentication" or "permissions" Fix: Integrations → find the channel → Reconnect. Then RetryFew readersOutput Not On-Brand
Output doesn't sound on-brand — how to fix If posts Mavic generates feel generic, off-tone, or unlike your brand, the fix is usually in your Brand DNA — not in the prompt. Diagnostic test Open a fresh chat and ask: Write three Instagram captions for our most popular product. Read them. If they feel like: "Generic AI" → your Brand Personality and Writing Style need work "Aimed at no one specific" → your Customer Profiles need work "Wrong about the product"Few readersSlack Not Working
Slack isn't sending notifications If Mavic isn't pushing updates to your Slack channel, try these in order. 1. Check that notifications are toggled on A connected Slack workspace doesn't mean notifications are on. They have to be enabled per type. Integrations → Messaging → your Slack connection Toggle on the notification types you want (performance summaries, publish status, channel disconnect alerts) Save 2. Check the right workspace and channel If you're in muFew readers