Can't Connect Social Channel
Can't connect a social channel? If a social channel won't connect, run through this checklist before reaching out for support. 1. Make sure you have admin permissions Most platforms require you to be an admin (or equivalent) on the page or account you're connecting. If you're not: Ask the page admin to update your permissions, or Ask the admin to log in during the connection flow 2. Enable browser pop-ups Most channels sign you in through a pop-up window. If your browser blocksSome readersPublishing Failed
A scheduled post failed to publish: what to do If a post on your Calendar failed to publish, here's how to fix it. Quick checks Open the failed post on the Calendar. Read the message at the top of the post, under Failed to publish. The message usually points straight at the cause. Mavic now explains platform problems in plain language, such as an expired connection, instead of a generic "Server Error". Common causes are below. Common causes and fixes The channel'sFew readersSlack Not Working
Slack isn't sending notifications If Mavic isn't pushing updates to your Slack channel, try these in order. 1. Check that notifications are toggled on A connected Slack workspace doesn't mean notifications are on. They have to be enabled per type. Integrations → Messaging → [your Slack connection] Toggle on the notification types you want (performance summaries, publish status, channel disconnect alerts) Save 2. Check the right workspace and channel If you're in muFew readersOutput Not On-Brand
Output doesn't sound on-brand — how to fix If the posts Mavic makes feel generic, off-tone or unlike your brand, the fix is usually in your Brand DNA, not in the prompt. Diagnostic test Open a new chat with + Start creating and ask: Write three Instagram captions for our most popular product. Mavic shows you its plan and asks before it makes anything. Approve it, then read the captions. If they feel: "Generic AI" → your Personality and Writing Style need work **"Aimed atFew readers