Can't Connect Social Channel
Can't connect a social channel?
If a social channel won't connect, run through this checklist before reaching out for support.
1. Make sure you have admin permissions
Most platforms require you to be an admin (or equivalent) on the page or account you're connecting. If you're not:
- Ask the page admin to update your permissions, or
- Ask the admin to log in during the connection flow
2. Enable browser pop-ups
Most channels sign you in through a pop-up window. If your browser blocks it, the connection fails silently.
- Click the pop-up blocker icon (usually in the address bar) and allow pop-ups for app.mavic.ai.
- Try a different browser if yours has strict security settings.
3. Approve every requested permission
When the platform asks you to approve permissions, don't skip any. Each one is needed.
If you skipped some, open Integrations, click the channel's … menu, choose Re-authenticate, and approve them all this time.
4. Log in with the right account
Make sure you're logging in with:
- The account that has admin access to the page
- The right email (not a personal email when the page belongs to a work account, or the other way round)
If you're already logged in to the platform in another tab as the wrong user, log out first.
5. Channel-specific gotchas
Channel | Common issue |
|---|---|
The account isn't an admin on any Page ("No Facebook pages found") | |
The account isn't Business or Creator, or isn't linked to a Facebook Page you manage | |
Logging in with a personal account when you're trying to connect a Company Page you don't administer | |
X | X is only available on paid plans; on the free plan it's greyed out in the Connect menu |
TikTok | The Paid Partnership label can't be managed through Mavic; see TikTok known issues |
Threads | No Threads profile yet on the account you sign in with |
Bluesky | Using your account password instead of an App password |
LINE | The Messaging API isn't enabled, or the Channel secret was reissued |
See the channel-specific articles for full prerequisites.
If you can't pick a channel at all in the Connect menu, you may have reached your plan's channel limit. The menu shows an upgrade notice when that happens.
6. If a channel that used to work starts failing
Connections expire from time to time. When one does, Mavic explains it in plain language instead of showing a generic error: the channel shows a warning in Integrations, a failed post says the channel needs re-authenticating, and you get a notification.
To fix it:
- Go to Integrations.
- Find the channel with the warning.
- Click its … menu and choose Re-authenticate.
Only the person who connected the channel can re-authenticate it. If the option is greyed out, ask them to do it.
LinkedIn posts that failed with "Server Error" between 15 and 19 October 2026 failed because of a change on LinkedIn's side. That's fixed; publish those posts again.
7. Still stuck?
Reach out through the chat widget inside Mavic with:
- The channel you're trying to connect
- The exact error message (a screenshot is best)
- The email of the account you're logging in with (never share the password)
We'll help you debug.
Related articles
- Connecting social channels
- Social channels invalidated
- Facebook Pages connection
- Instagram accounts connection
- LinkedIn pages and accounts connection
- TikTok known issues
Updated: November 2026
Updated on: 01/11/2026
Thank you!