Re-authenticating an invalid social channel

Sometimes a connected social channel becomes invalid. This can happen when the platform's permissions expire, the account's password or security settings change, or Mavic's access is removed on the platform.

When this happens, Mavic can't publish posts or pull performance data from that channel until it's re-authenticated. Posts scheduled for that channel may also fail to publish.

How you'll know

Mavic tells you in plain language, instead of showing a generic "Server Error":

• In Integrations, the channel shows a warning that it needs to be re-authenticated.
• A post that failed because of it says the channel needs re-authenticating.
• You get a notification saying the connection is no longer valid. If Mavic can't renew a connection that's about to expire, it warns you in advance.
• If Slack is connected, the alert can go to your Slack channel too.

How to re-authenticate

1. Click Integrations in the left navigation.
2. Make sure you're on the Social tab.
3. Find the channel that's been invalidated.
4. Click the … menu next to the channel.
5. Click Re-authenticate and log in to the platform again.

Your channel should show as active again.

Only the person who connected the channel can re-authenticate it. If Re-authenticate is greyed out, ask that person to do it.

After you re-authenticate

Posts that already failed don't publish by themselves. Open them on the Calendar and publish them again; see A scheduled post failed to publish.

Related articles

• Connecting social channels
• Can't connect a social channel?
• A scheduled post failed to publish

Updated: November 2026

Updated on: 01/11/2026