> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://mavic.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Slack Not Working

# Slack isn't sending notifications

If Mavic isn't pushing updates to your Slack channel, try these in order.

## 1. Check that notifications are toggled on

A connected Slack workspace **doesn't** mean notifications are on. They have to be enabled per type.

1. **Integrations → Messaging → [your Slack connection]**
2. Toggle on the notification types you want (performance summaries, publish status, channel disconnect alerts)
3. Save

## 2. Check the right workspace and channel

If you're in multiple Slack workspaces:

* Verify Mavic is connected to the **correct workspace**
* Verify the **destination channel** is the one you expected

Wrong workspace = right notifications going to a Slack you don't check.

## 3. Private channels need an explicit invite

If you connected to a **private channel**, the **Mavic Slack App** has to be explicitly invited.

In Slack, open the channel → `/invite @Mavic` → confirm. Notifications should start flowing.

## 4. Permissions weren't fully approved

If during the connect flow you skipped any permission, the connection is incomplete.

* Disconnect Slack from **Integrations → Messaging**
* Reconnect
* This time, approve **every** permission

## 5. Slack App was removed

If your Slack admin removed the Mavic app from the workspace, all notifications stop.

* Check with your Slack admin
* Reconnect from **Integrations → Messaging**

## 6. Workspace permissions block app installs

Some Slack workspaces only allow admins to install apps. If you're not a Slack admin:

* Ask your Slack admin to approve / install the Mavic Slack App
* Once approved, retry the connect flow from Mavic

## 7. Browser blocked the auth pop-up

During the connect flow, Slack opens a pop-up. If your browser blocked it, the connection didn't complete.

* Allow pop-ups for `app.mavic.ai`
* Try again

## Still not working?

Disconnect and reconnect once more. If that doesn't work, reach out via the in-app chat with:

* A screenshot of the error (if any)
* The Slack workspace name
* The channel name

## Related articles

* [Connecting Slack for notifications](https://mavic.crisp.help/en/article/slack-connection-1saihpj/)
* [Connecting social channels](https://mavic.crisp.help/en/article/connecting-social-channels-1o4kj3l/)



**Updated:** May 2026