> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://mavic.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Can't Connect Social Channel

# Can't connect a social channel?

If a social channel won't connect, run through this checklist before reaching out for support.

## 1. Make sure you have admin permissions

Most platforms require you to be an admin (or equivalent) on the page or account you're trying to connect. If you're not:

* Ask the page admin to update your permissions, **or**
* Ask the admin to log in directly during the connection flow

## 2. Enable browser pop-ups

Authentication runs through pop-up windows. If your browser blocks them, the auth flow fails silently.

* Click the pop-up blocker icon (usually in the address bar) and allow pop-ups for `app.mavic.ai`.
* Try a different browser if your current one has aggressive security settings.

## 3. Approve every requested permission

When the platform asks you to approve permissions, **don't skip any.** Each one is required.

If you accidentally skipped some, disconnect and reconnect — this time approve them all.

## 4. Log in with the right account

Make sure you're logging in with:

* The account that has admin access to the page
* The correct email (not a personal email when the page is owned by a work account, or vice versa)

If you're already logged into the platform in another tab as the wrong user, log out first.

## 5. Channel-specific gotchas

| Channel | Common issue |
| ---- |
| Facebook | Account isn't admin on any Page |
| Instagram | Account isn't Business/Creator, or isn't linked to a Facebook Page |
| LinkedIn | Logging in with personal account when trying to connect a Company Page |
| TikTok | Paid Partnership label can't be managed via Mavic — see [TikTok known issues](https://mavic.crisp.help/en/article/tiktok-paid-partnership-aywejb/) |
| Threads | Threads not enabled on the Instagram account |

See the channel-specific connection articles for full prerequisites.

## 6. If a previously connected channel started failing

Tokens expire periodically. If posts that used to publish are now failing:

1. Go to **Integrations**.
2. Find the channel — it'll show a warning if the token is expired.
3. Click **Reconnect** and re-authenticate.

## 7. Still stuck?

Reach out via the chat widget inside the platform with:

* The channel you're trying to connect
* The exact error message (screenshot is best)
* The account email you're logging in with (don't share the password)

We'll help you debug.

## Related articles

* [Connecting social channels](https://mavic.crisp.help/en/article/connecting-social-channels-1o4kj3l/)
* [Facebook Pages connection](https://mavic.crisp.help/en/article/facebook-connection-7qd5io/)
* [Instagram accounts connection](https://mavic.crisp.help/en/article/instagram-connection-j5fyi2/)
* [LinkedIn pages/accounts connection](https://mavic.crisp.help/en/article/linkedin-connection-10syymh/)
* [TikTok known issues](https://mavic.crisp.help/en/article/tiktok-paid-partnership-aywejb/)



**Updated:** May 2026